Welcome to Pool Perfect Shop at www.aquapoolgear.com! These Terms and Conditions govern your use of our website and purchases of our premium pool and spa products. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ who maintain residential or commercial pools/spas. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our site (logos, product images, descriptions) is owned by Pool Perfect Shop and protected by copyright. You may not reproduce, modify, or distribute any content without our written permission.

2. Product Information

2.1 Product Descriptions

We provide detailed information about our pool enclosures, heaters, chemicals, and accessories. While we strive for accuracy, slight variations may occur. Contact us at [email protected] for clarification before purchasing.

2.2 Product Restrictions

Certain items like pool chemicals and opened filters cannot be returned for health/safety reasons (see Section 5). International customers should verify local regulations regarding chemical imports.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with tracking information once shipped.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing and Taxes

Prices are in USD. International customers may be responsible for customs fees/import taxes not included in product or shipping costs.

4. Shipping Policy

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

We ship worldwide except to parts of Asia and remote areas. Delivery times are estimates and not guaranteed.

4.2 Order Tracking

All shipments include tracking. You’re responsible for providing accurate shipping information. Incorrect addresses may result in additional shipping fees.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt if items are:

  • Unused and in original packaging
  • Include all accessories/manuals
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

  • Pool chemicals (chlorine tablets, granules, liquids)
  • Used water testing products
  • Opened/used filter cartridges

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number, product details, and reason for return
  3. Wait for our RMA number and instructions
  4. Ship items securely with tracking (customer pays return shipping unless our error)

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete, accurate information when creating an account or placing orders. Notify us immediately of any changes.

6.2 Product Use

You’re responsible for:

  • Reading all product instructions/warnings
  • Proper storage/handling of chemicals
  • Complying with local regulations regarding pool/spa products

6.3 Prohibited Activities

You agree not to:

  • Use our products for illegal purposes
  • Resell products in violation of any agreements
  • Misrepresent yourself or use false payment information

7. Limitation of Liability

Pool Perfect Shop shall not be liable for:

  • Incorrect product use or failure to follow instructions
  • Delays beyond our reasonable control (natural disasters, carrier issues)
  • Consequential damages from product use

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

8. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

9. Governing Law

These Terms shall be governed by the laws of Pennsylvania, USA. Any disputes shall be resolved in the courts of Philadelphia County.

10. Contact Us

For questions about these Terms or our products:
Email: [email protected]
Address: Pool Perfect Shop, 99 Burning Memory Lane, Philadelphia, PA 19108 USA
Hours: Monday-Friday, 8:00 AM – 5:00 PM EST

Thank you for choosing Pool Perfect Shop for your pool and spa needs!