Returns & Exchanges

At Pool Perfect Shop, we stand behind the quality of our pool and spa products. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure you get exactly what you need for your perfect pool experience.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

• Items must be unused, in their original packaging, and in the same condition as when you received them
• Original proof of purchase (order number or receipt) is required
• Certain items may not be eligible for return (see below)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your email (or use our template below):
2. Wait for approval – Our Philadelphia-based team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
3. Package your item(s) – Securely pack the item(s) in the original packaging with all accessories and documentation.
4. Ship your return – Send the package to our warehouse using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the return is due to our error.
5. Receive your refund or exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange (see details below).

Refund Processing

Once your return is received and inspected (usually within 3-5 business days of arrival at our warehouse):

• Refunds will be processed to your original payment method
• Credit card refunds typically appear within 5-10 business days, depending on your bank
• PayPal refunds are usually processed within 24-48 hours
• You will receive an email notification when your refund has been issued

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For exchanges of eligible items:

• We’ll ship your replacement item as soon as we process your return
• Standard shipping rates apply for the new item unless the exchange is due to our error
• If the replacement item is of higher value, you’ll be charged the difference

Damaged or Incorrect Items

If you received a damaged item or incorrect product:

• Contact us immediately at [email protected] with photos of the damaged item or incorrect product
• We’ll arrange for a replacement or refund at no additional cost to you
• In some cases, we may ask you to return the damaged/incorrect item, and we’ll provide a prepaid return label