Privacy Policy

At Pool Perfect Shop (“we,” “us,” or “our”), operating at www.aquapoolgear.com, we are committed to protecting your privacy while providing you with a seamless shopping experience for all your pool and spa needs. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information to provide better services to all our pool enthusiasts and to process your orders efficiently:

• Personal Information: When you create an account, place an order, or contact customer service, we collect information such as your name, email address, shipping address, phone number, and payment details (processed securely through our payment gateways).
• Transaction Information: Details about purchases you make through our website, including products ordered (such as pool enclosures, heaters, or chemicals), payment method, and order history.
• Technical Information: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site.
• Customer Service Information: Records of your communications with our Philadelphia-based customer service team, including email correspondence at [email protected].

2. How We Use Your Information

Your information helps us provide the best possible service for your pool maintenance and equipment needs:

• To process and fulfill your orders for pool products, from Albixon enclosures to chlorine tablets
• To provide customer support and respond to your inquiries about pool heaters, covers, or chemicals
• To improve our website and product offerings based on how customers interact with our site
• To send you important account/order/service information, including order confirmations and shipping updates
• For security purposes, to detect and prevent fraud when processing payments for high-value items like electric pool heaters
• To personalize your experience by showing you products and offers that match your pool maintenance needs
• To comply with legal obligations and enforce our terms and conditions

3. Data Sharing and Disclosure

We value your privacy and only share your information in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, conducting business, or servicing you (such as payment processors, shipping carriers, and IT service providers), all of whom are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers worldwide (except some Asian countries and remote regions), your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures to protect your pool-related purchases and personal information:

• All payment transactions are processed using PCI-compliant services with 256-bit SSL encryption
• We never store complete credit card details on our servers (this information is tokenized by our payment processor)
• Regular security audits of our systems
• Secure password protocols and encryption for account information
• Limited access to personal information to only those employees who need it to process orders or provide customer service

While we implement these security measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Update: You can review and update your account information by logging into your Pool Perfect Shop account.
• Data Portability: You may request a copy of your personal data in a structured format.
• Deletion: You can request deletion of your personal information, subject to certain legal retention requirements.
• Marketing Communications: You can opt-out of marketing emails by using the unsubscribe link in any email or by contacting us.
• Cookies: You can set your browser to refuse all or some browser cookies (see Section 7 below).

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience for pool products:

• Essential Cookies: Necessary for the website to function, including processing your pool equipment orders and payments.
• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve navigation and product displays.
• Functionality Cookies: Remember your preferences (like currency selection) to provide a more personalized experience.
• Advertising Cookies: Used to show you relevant pool products and special offers on our site and third-party websites.

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a child under 16, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated “Last Updated” date.

10. Contact Us